Creating a User Funnel for Website to Web App Account Access

Raviraj · 2025-05-14 12:57:04.873797+00

I have two platform one is website and then webapp if existing user goes on website and enter their email then flow says you have an account then you can access account and it redirects to webapp to sign in so somehow can we create funnel because distinct id will differ but email user is using is same

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Creating a User Funnel for Website to Web App Account Access | Mixpanel Community

2 comments

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kapa.ai
APP
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Hi Raviraj, Please stand by as I search the Mixpanel knowledge base for an AI-powered answer. I normally take about 15 seconds or so. In case AI cannot answer your question, feel free to reach out to Mixpanel support at mixpanel.com/get-support. If you have follow-up questions for this thread, please tag me again with your question: @kapa.ai <follow-up question> 👋
Feel free to ask a follow-up question once I've answered by mentioning me with @kapa.ai
kapa.ai
APP
·
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Yes, you can create a funnel that tracks users across your website and webapp even though the distinct IDs differ initially. This is a common challenge when tracking cross-platform user journeys, and Mixpanel's identity management features can help solve this.
Using Identity Management to Track Cross-Platform Funnels
The key to creating this funnel is proper identity resolution, which allows you to connect a user's activity across different platforms and sessions. When a user enters their email on your website and then gets redirected to your webapp to sign in, you need to ensure both actions are attributed to the same user.Mixpanel uses ID Merge to handle this scenario by creating an "ID cluster" that maps different distinct IDs to the same user: 1. When a user visits your website, they get an automatically generated distinct ID 2. When they enter their email and get redirected to your webapp, you should identify them with a consistent user ID (like their email or user ID from your database) 3. When they sign in to your webapp, you identify them again with the same user IDThis creates an ID cluster containing both the website distinct ID and the webapp distinct ID, allowing Mixpanel to recognize them as the same user in your funnel analysis.As explained in Mixpanel's documentation:
"With identity management, a user who accesses your product from multiple devices is accurately resolved to a single user." Identity Management Overview
Implementation Approach
To implement this properly: 1. Make sure you're sending data from both platforms to the same Mixpanel project 2. Use consistent event naming across platforms 3. Implement proper user identification when the user enters their email on the website and when they sign in on the webappMixpanel recommends: "Ensure you're handling user identity properly so that you can track users across platforms without counting them as a different user on each platform." When to Use Multiple Production ProjectsFor detailed implementation, you can refer to Mixpanel's ID Merge Implementation video which walks through how to set this up using Mixpanel's Client-Side SDK: Learn to Use Mixpanel: ID Merge ImplementationWith proper identity management, your funnel will accurately track the user's journey from entering their email on the website through signing in on the webapp, even though they initially had different distinct IDs.
kapa.ai is still learning and improving, please let me know how I did by reacting below.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.

kapa.ai
APP
·
·
Hi Raviraj, Please stand by as I search the Mixpanel knowledge base for an AI-powered answer. I normally take about 15 seconds or so. In case AI cannot answer your question, feel free to reach out to Mixpanel support at mixpanel.com/get-support. If you have follow-up questions for this thread, please tag me again with your question: @kapa.ai <follow-up question> 👋
Feel free to ask a follow-up question once I've answered by mentioning me with @kapa.ai
kapa.ai
APP
·
·
Yes, you can create a funnel that tracks users across your website and webapp even though the distinct IDs differ initially. This is a common challenge when tracking cross-platform user journeys, and Mixpanel's identity management features can help solve this.
Using Identity Management to Track Cross-Platform Funnels
The key to creating this funnel is proper identity resolution, which allows you to connect a user's activity across different platforms and sessions. When a user enters their email on your website and then gets redirected to your webapp to sign in, you need to ensure both actions are attributed to the same user.Mixpanel uses ID Merge to handle this scenario by creating an "ID cluster" that maps different distinct IDs to the same user: 1. When a user visits your website, they get an automatically generated distinct ID 2. When they enter their email and get redirected to your webapp, you should identify them with a consistent user ID (like their email or user ID from your database) 3. When they sign in to your webapp, you identify them again with the same user IDThis creates an ID cluster containing both the website distinct ID and the webapp distinct ID, allowing Mixpanel to recognize them as the same user in your funnel analysis.As explained in Mixpanel's documentation:
"With identity management, a user who accesses your product from multiple devices is accurately resolved to a single user." Identity Management Overview
Implementation Approach
To implement this properly: 1. Make sure you're sending data from both platforms to the same Mixpanel project 2. Use consistent event naming across platforms 3. Implement proper user identification when the user enters their email on the website and when they sign in on the webappMixpanel recommends: "Ensure you're handling user identity properly so that you can track users across platforms without counting them as a different user on each platform." When to Use Multiple Production ProjectsFor detailed implementation, you can refer to Mixpanel's ID Merge Implementation video which walks through how to set this up using Mixpanel's Client-Side SDK: Learn to Use Mixpanel: ID Merge ImplementationWith proper identity management, your funnel will accurately track the user's journey from entering their email on the website through signing in on the webapp, even though they initially had different distinct IDs.
kapa.ai is still learning and improving, please let me know how I did by reacting below.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.

2 comments

Using Identity Management to Track Cross-Platform Funnels

Implementation Approach

Using Identity Management to Track Cross-Platform Funnels

Implementation Approach