Issue with Mixpanel Not Receiving Identify Events from Segment

Moon L. · 2024-11-15 01:53:28.644656+00

Mixpanel didn’t receive identify event that was sent from segment. Is there a lag for `identify` events (as opposed to `track` events) depending on the region? Segment shows 0 failed events in delivery trend and when I try Event Tester, Mixpanel returns 200.

Issue with Mixpanel Not Receiving Identify Events from Segment | Mixpanel Community

2 comments

· Sorted by Oldest

kapa.ai
APP
·
·
Hi Moon L., Please stand by as I search the Mixpanel knowledge base for an AI-powered answer. I normally take about 15 seconds or so. In case AI cannot answer your question, feel free to reach out to Mixpanel support at mixpanel.com/get-support. If you have follow-up questions for this thread, please tag me again with your question: @kapa.ai <follow-up question> 👋
Feel free to ask a follow-up question once I've answered by mentioning me with @kapa.ai
kapa.ai
APP
·
·
To address your question about the delay in receiving identify events from Segment to Mixpanel, there are a few factors to consider: 1. Data Ingestion Delay: Mixpanel has a general ingestion delay of up to 24 hours for all types of events, including identify events. This delay is not specific to the event type or region. According to the Mixpanel documentation, "Mixpanel accepts data that has been triggered a while ago, either via mobile SDKs or event import."2. Segment to Mixpanel Integration: When using Segment to send data to Mixpanel, there can be additional factors affecting the data transfer. The Segment integration documentation suggests using the Segment Source Debugger to validate what Segment is sending to Mixpanel.3. Cloud-mode vs Device-mode: The method of integration between Segment and Mixpanel can affect data transfer. As mentioned in the Mixpanel documentation, "If the discrepancy is between Mixpanel and Segment only, keep in mind that device-mode tracking will send the data to Mixpanel directly. If there are discrepancies, you can check for data by searching for specific events, or specific distinct_ids, depending on what you have available from Segment, as it might be that the data has been ingested but allocated to the wrong distinct_id."4. Successful API Response: The fact that you're receiving a 200 status code from Mixpanel when using Segment's Event Tester suggests that the event is being successfully sent to Mixpanel's API. However, this doesn't guarantee immediate processing or visibility in Mixpanel's interface.Given that Segment shows 0 failed events and Mixpanel returns a 200 status code, it's likely that the events are being received by Mixpanel but may not be immediately visible due to processing delays. I recommend waiting for 24-48 hours to see if the events appear in Mixpanel. If they don't appear after this time, you may need to investigate further by checking the exact payload being sent from Segment and verifying that the Mixpanel project token and API endpoint are correctly configured in your Segment settings.If the issue persists, you may need to contact Mixpanel support for further assistance, as there could be project-specific configurations or issues that are not apparent from the general documentation.
kapa.ai is still learning and improving, please let me know how I did by reacting below.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.

kapa.ai
APP
·
·
Hi Moon L., Please stand by as I search the Mixpanel knowledge base for an AI-powered answer. I normally take about 15 seconds or so. In case AI cannot answer your question, feel free to reach out to Mixpanel support at mixpanel.com/get-support. If you have follow-up questions for this thread, please tag me again with your question: @kapa.ai <follow-up question> 👋
Feel free to ask a follow-up question once I've answered by mentioning me with @kapa.ai
kapa.ai
APP
·
·
To address your question about the delay in receiving identify events from Segment to Mixpanel, there are a few factors to consider: 1. Data Ingestion Delay: Mixpanel has a general ingestion delay of up to 24 hours for all types of events, including identify events. This delay is not specific to the event type or region. According to the Mixpanel documentation, "Mixpanel accepts data that has been triggered a while ago, either via mobile SDKs or event import."2. Segment to Mixpanel Integration: When using Segment to send data to Mixpanel, there can be additional factors affecting the data transfer. The Segment integration documentation suggests using the Segment Source Debugger to validate what Segment is sending to Mixpanel.3. Cloud-mode vs Device-mode: The method of integration between Segment and Mixpanel can affect data transfer. As mentioned in the Mixpanel documentation, "If the discrepancy is between Mixpanel and Segment only, keep in mind that device-mode tracking will send the data to Mixpanel directly. If there are discrepancies, you can check for data by searching for specific events, or specific distinct_ids, depending on what you have available from Segment, as it might be that the data has been ingested but allocated to the wrong distinct_id."4. Successful API Response: The fact that you're receiving a 200 status code from Mixpanel when using Segment's Event Tester suggests that the event is being successfully sent to Mixpanel's API. However, this doesn't guarantee immediate processing or visibility in Mixpanel's interface.Given that Segment shows 0 failed events and Mixpanel returns a 200 status code, it's likely that the events are being received by Mixpanel but may not be immediately visible due to processing delays. I recommend waiting for 24-48 hours to see if the events appear in Mixpanel. If they don't appear after this time, you may need to investigate further by checking the exact payload being sent from Segment and verifying that the Mixpanel project token and API endpoint are correctly configured in your Segment settings.If the issue persists, you may need to contact Mixpanel support for further assistance, as there could be project-specific configurations or issues that are not apparent from the general documentation.
kapa.ai is still learning and improving, please let me know how I did by reacting below.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.