Troubleshooting Black Screen Issues with Session Replays
I have implemented session replays, but when i try to watch the replays, I see only a black screen with the cursor of a mouse at the center.
I have implemented session replays, but when i try to watch the replays, I see only a black screen with the cursor of a mouse at the center.
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Based on the information provided in the knowledge sources, it seems that you're experiencing an issue with viewing session replays in Mixpanel. This problem could be related to ad blockers or certain browser settings. Here's what you can try: 1. Disable ad blockers: Mixpanel runs session replays in an isolated domain through an iframe for security reasons. This domain may be blocked by ad blockers. Try disabling any ad blockers you have active.2. Add a custom filter to uBlock: If you're using uBlock, you can add a custom filter to allow Mixpanel's domain. Here's how: - Navigate to "My Filters" in the uBlock extension settings - Paste the following custom filter:
```LBKSLBKS3. Check browser settings: Some browser settings might interfere with the replay functionality. Ensure that your browser settings are not blocking the necessary content.LBKSIf these steps don't resolve the issue, it's recommended to [submit a request to Mixpanel's Support team](https://mixpanel.com/get-support) for more assistance.LBKS[Source: Session Replay (Web): Watch playbacks of user digital experiences](https://docs.mixpanel.com/docs/session-replay/session-replay-web#why-does-it-say-the-player-failed-to-load)
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I apologize for the misunderstanding. Thank you for clarifying that the issue is occurring for your users rather than for you as the reviewer. Based on this new information, let's consider some possible reasons and solutions for why your users might be experiencing a black screen with only a cursor visible during session replays.Unfortunately, the knowledge sources provided don't contain specific information about this particular user-side issue with session replays. Without more detailed information about your implementation and the users' environments, it's difficult to pinpoint the exact cause.However, here are a few general suggestions that might help: 1. Ensure proper implementation: Double-check that you've implemented Session Replay correctly according to Mixpanel's documentation. You can refer to the Session Replay Methods in the JavaScript SDK documentation to verify your setup.2. Check for user-side blockers: Your users might have ad blockers or privacy tools that are interfering with the replay functionality. You may want to provide guidance to your users about allowing content from Mixpanel's domains.3. Verify browser compatibility: Ensure that your users are using supported browsers and versions for Mixpanel's Session Replay feature.4. Test with different user segments: Try to identify if this issue is occurring for all users or only for specific segments (e.g., certain browsers, devices, or geographic locations).5. Monitor Session Recording Checkpoint events: Look for $mp_session_record events in your project. These events indicate that session recordings are being captured correctly. Tips & Tricks While ImplementingIf the issue persists after checking these points, I recommend reaching out to Mixpanel's support team for more specialized assistance. They would be better equipped to help you troubleshoot this specific user-side issue with session replays.Submit a request to Mixpanel's Support team
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