we've implemented a new event, but we cannot display some of the default properties in our reports. for example, i can see the Referring Domain property tied to this new event in lexicon, but i can't add it to any charts/report, it doesn't show up when searching for the property
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Based on the information provided in the knowledge sources, there are a few potential reasons why you might not be able to display some default properties for your new event in reports, even though you can see them in Lexicon. Let's explore these possibilities: 1. Hidden Properties:
It's possible that the property has been hidden in Lexicon. Project Owners and Admins can hide events, event properties, and user profile properties in Mixpanel through Lexicon. You can check Lexicon to review if the property may be hidden.Debugging: Validate your data and troubleshoot your implementation2. Inactive Properties:
Mixpanel hides event properties and property values that have not been sent to your project in the last 28 days from dropdown menus. This is done to reduce clutter from properties that are no longer being used.Debugging: Validate your data and troubleshoot your implementation3. Property Blacklisting:
If you're using the JavaScript SDK, it's possible that the Referring Domain property has been blacklisted. You can prevent default event properties from being sent by specifying a list of properties to blacklist on library load.Protecting User Data: Opt users out of tracking and anonymizing dataTo troubleshoot and resolve this issue: 1. Check in Lexicon if the property is hidden. If it is, you can unhide it following the instructions in the Lexicon documentation.Lexicon: Describe your events and data using a dictionary2. If the property is inactive, you can fire a single instance of that property, and the data will resurface it in the UI.3. Check your JavaScript SDK initialization to ensure that the Referring Domain property is not blacklisted.4. If none of the above solve the issue, you may need to contact Mixpanel support for further assistance, as the knowledge sources don't provide enough information to troubleshoot all possible scenarios.Remember that some default properties are specific to certain platforms. The Referring Domain property is typically available for web implementations but may not be present for mobile apps.Default Properties: Automatically collected propertiesIf you've verified all these points and still can't resolve the issue, it would be best to reach out to Mixpanel's support team for more detailed troubleshooting.
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