Segment-Mixpanel Integration: User Profiles Not Creating Issues

Hey, I am testing the Segment - Mixpanel integration. All event mappings are done and Segment is showing the successful processing on the destination's side - Mixpanel. However, I can see the pageviews and other events being processed but the Users section in the Mixpanel is empty. It looks like the user profiles are not created in the Mixpanel.

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kapa.ai
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Hi Jakub R., Please stand by as I search the Mixpanel knowledge base for an AI-powered answer. I normally take about 15 seconds or so. In case AI cannot answer your question, feel free to reach out to Mixpanel support at mixpanel.com/get-support. If you have follow-up questions for this thread, please tag me again with your question: @kapa.ai <follow-up question> 👋
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kapa.ai
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Based on the information provided in the knowledge sources, it seems that there might be an issue with the user profile creation in your Segment-Mixpanel integration. Here are a few potential reasons and solutions to consider: 1. User Profile Creation: Make sure you're calling the identify() method in Segment. This is crucial for creating user profiles in Mixpanel. According to the Segment Integration documentation, you should call identify() when users sign up or log in.2. Mapping Configuration: Check your Segment destination settings for Mixpanel. Ensure that the "Identify Calls" mapping is correctly set up. This mapping should use the Identify User and Set Profile Properties actions in Mixpanel.3. Distinct ID Consistency: Verify that you're using the same Distinct ID for both events and user profiles. This is crucial for joining user profiles with their events in Mixpanel. As mentioned in the User Profiles documentation, "it is very important that you use the same Distinct ID for both the events and user profile for the same user."4. Debugging: Use the Segment Source Debugger to validate the data being sent from Segment to Mixpanel. This can help you identify if the issue is with the data being sent or how it's being processed by Mixpanel.5. Delayed Processing: Keep in mind that there might be some delay in processing user profiles. Wait for a short while and check again.If you've verified all these points and still don't see user profiles in Mixpanel, you may need to contact Mixpanel or Segment support for further assistance, as the knowledge sources don't provide enough information to troubleshoot more complex issues.
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