If I downgrade Mixpanel amid my billing cycle, can I get a refund?

Hi Cara V., Please stand by as I search the Mixpanel knowledge base for an AI-powered answer. I normally take about 15 seconds or so. In case AI cannot answer your question, feel free to reach out to Mixpanel support at mixpanel.com/get-support. If you have follow-up questions for this thread, please tag me again with your question: @kapa.ai <follow-up question> 👋

Based on the provided knowledge sources, there is no specific information about getting a refund when downgrading Mixpanel mid-billing cycle. However, I can provide some relevant information about downgrading and billing:1. You can downgrade your plan to Free if you have "Owner" or "Billing Admin" permissions over your Mixpanel organization. To do this, you need to submit a downgrade request through the Organization Settings Billing: How Mixpanel pricing works Billing & Payment> .2. Mixpanel operates on a subscription service model, where your card is charged at the beginning of every month or year, depending on your plan Billing: How Mixpanel pricing works Billing & Payment> .3. If you go over your plan allowance, Mixpanel won't stop collecting your data. Additional charges for exceeding your plan limit are billed at the beginning of the next month Billing: How Mixpanel pricing works FAQs> .4. To avoid paying for overages, one option mentioned is to downgrade or upgrade before the end of the billing cycle to a plan that covers all your data usage Billing: How Mixpanel pricing works FAQs> .While these points provide some context about downgrading and billing, the knowledge sources do not explicitly address the possibility of getting a refund when downgrading mid-cycle. If you need specific information about refunds, it would be best to contact Mixpanel's support team directly.

ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.