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Troubleshooting Mixpanel and AppsFlyer Integration Issues

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I have integrate Mixpanel with AppsFlyer, but I can not see install event from AppsFlyer, why?

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    kapa.ai
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    Hi Vincent L., Please stand by as I search the Mixpanel knowledge base for an AI-powered answer. I normally take about 15 seconds or so. In case AI cannot answer your question, feel free to reach out to Mixpanel support at mixpanel.com/get-support. If you have follow-up questions for this thread, please tag me again with your question: @kapa.ai <follow-up question> đź‘‹

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  • Avatar of kapa.ai
    kapa.ai
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    To address your question about integrating Mixpanel with AppsFlyer and not seeing the install event, there are a few potential reasons for this issue:1. Implementation Method: The way you've implemented the integration can affect how data is sent. According to the Mobile Attribution documentation, there are three main ways mobile attribution partner integrations work: - Webhooks/Callbacks - SDK → SDK integrations - Partner Server → Mixpanel integrations Each method has its own benefits and drawbacks. The documentation suggests that "usually Webhooks or the SDK → SDK route will be the best fit in terms of configuration and correctness."2. Event Triggering: Different systems might use different triggers to track events. As mentioned in the Debugging documentation, "the First App Open event in Mixpanel will trigger when our SDK has loaded, other systems might trigger a comparable event earlier."3. Data Discrepancies: There could be differences in how events are defined or tracked between AppsFlyer and Mixpanel. The Debugging documentation notes that "event definitions might be different - Think of a button click on the client-side triggering the event in one system vs. an API call triggering the event in the other system."To troubleshoot this issue, you could:1. Check your implementation method and ensure it's set up correctly. 2. Verify that the install event is being triggered and sent from AppsFlyer. 3. Use Mixpanel's debugging tools to confirm if the event is being received. The Debugging documentation suggests enabling Debug Mode if you're using one of Mixpanel's client-side SDKs. 4. Check the Events page in Mixpanel to see if the install event is coming through but perhaps with a different name or properties than expected.If after these steps you're still not seeing the install event, you may need to reach out to AppsFlyer's support or Mixpanel's support for more specific troubleshooting related to their integration.

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