how do I cancel them time_event in js ? I have already call .time_event(event_name), then just wanna cancel the timer without going with .track(event_name). Is there any function for this issue?
Hi Lily S., Please stand by as I search the Mixpanel knowledge base for an AI-powered answer. I normally take about 15 seconds or so. In case AI cannot answer your question, feel free to reach out to Mixpanel support at mixpanel.com/get-support. If you have follow-up questions for this thread, please tag me again with your question: @kapa.ai <follow-up question> 👋
Feel free to ask a follow-up question once I've answered by mentioning me with @kapa.ai
I apologize, but based on the knowledge sources provided, there is no specific information about canceling a time_event in the JavaScript SDK for Mixpanel without calling track(). The documentation only mentions starting a timer with timeEvent() and then tracking the event to record the duration.The Mixpanel SDKs: Javascript section shows how to use timeEvent(), but does not mention a way to cancel it: LBKS// start the timer for the event "Image Upload" mixpanel.timeEvent("Image Upload");LBKS// 20 seconds later...LBKS// track "Image Upload" event // "Duration" event property set to 20 mixpanel.track("Image Upload");LBKSIf you need to cancel a time_event without tracking it, you may want to consider reaching out to Mixpanel's support for more specific guidance, as this functionality is not documented in the provided knowledge sources.
kapa.ai is still learning and improving, please let me know how I did by reacting below.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.
Let me check the knowledge base for you again. One moment! 📚
I understand you're having an issue with geolocation properties not being parsed automatically after setting ip: false in your Mixpanel initialization.When you set ip: false during initialization, you're explicitly telling Mixpanel not to use IP addresses for geolocation. This is a privacy-friendly setting that disables the automatic parsing of IP addresses into geolocation properties ($city, $region, and mp_country_code/$country_code).According to the documentation: LBKSmixpanel.init("YOUR_TOKEN", {"ip": false})LBKSThis configuration specifically disables geolocation tracking Protecting User Data.If you still want to have geolocation data in your user profiles while keeping ip: false, you have three options: 1. Manually define geolocation properties in your events and profiles:
{
"$city": "San Francisco",
"$region": "California",
"$country_code": "US"
}
```LBKSLBKS2. **Define latitude and longitude** which Mixpanel will use to infer location:
```LBKS // Example using coordinates
{
"$latitude": 37.77,
"$longitude": -122.42
}
```LBKSLBKS3. **Manually define IP address** in your payloads (if you have access to user IPs):
```LBKS // Example setting IP manually
{
"ip": "136.24.0.114" // This will be parsed for geolocation
}
```LBKSLBKSFor user profiles specifically, remember that geolocation properties are only updated when you send or update at least one property yourself via `$set` or `$set_once` operations [Default Properties](https://docs.mixpanel.com/docs/data-structure/property-reference/default-properties#user-properties).LBKSIf you want to keep using `ip: false` for privacy but still need geolocation data, the manual approach is your best option.LBKSI hope this helps clarify why you're not seeing geolocation data and what your options are!
kapa.ai is still learning and improving, please let me know how I did by reacting below.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.
Let me check the knowledge base for you again. One moment! 📚
I see the issue you're having with setting the IP address for user profiles. There are a few important details to understand about how Mixpanel handles IP addresses for geolocation in user profiles.When you're using mixpanel.people.set({ $ip: ip }), there are a couple of things to check: 1. Make sure you're providing a valid IP address string, not a variable named "ip" that might be undefined.2. For user profiles, the $ip property needs to be outside the $set object in the API payload. The JavaScript SDK should handle this internally, but it's worth noting.3. If you previously disabled IP tracking with ip: false during initialization, you may need to ensure this setting isn't overriding your manual IP setting.According to the documentation, for user profiles, the proper format for the API payload should be: LBKS{ "$token": "mytoken", "$distinct_id": "13793", "$ip": "136.24.0.114", // Note this is outside the $set object "$set": { "My_property": "my_value" } }LBKSIf you're still having issues, you could try directly setting the geolocation properties instead: LBKSmixpanel.people.set({ "$city": "San Francisco", "$region": "California", "$country_code": "US" });LBKSAlso, remember that profile geolocation properties are only updated when you send or update at least one property yourself Default Properties.If none of these approaches work, you might want to check if there are any network issues or if the IP address you're providing is valid for geolocation lookup.
kapa.ai is still learning and improving, please let me know how I did by reacting below.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.
Let me check the knowledge base for you again. One moment! 📚
Based on your previous questions about setting IP addresses for geolocation in Mixpanel user profiles, I understand you're asking which specific API endpoint you need to use.For setting user profile properties including IP address for geolocation parsing, you need to use Mixpanel's Engage API endpoint: LBKS[https://api.mixpanel.com/engage](https://api.mixpanel.com/engage)LBKSIf you're using EU or India data residency, you would use:
- EU: [https://api-eu.mixpanel.com/engage](https://api-eu.mixpanel.com/engage)
- India: [https://api-in.mixpanel.com/engage](https://api-in.mixpanel.com/engage)The proper format for your request payload should be: LBKS{ "$token": "YOUR_PROJECT_TOKEN", "$distinct_id": "USER_ID", "$ip": "USER_IP_ADDRESS", "$set": { "property_name": "property_value" } }LBKSNote that the $ip property must be outside the $set object as shown above Define IP Address.If you're using the JavaScript SDK, the SDK should handle this formatting for you when you call: LBKSmixpanel.people.set({ "property_name": "property_value", "$ip": "USER_IP_ADDRESS" });LBKSIf you're still having issues with geolocation parsing, you could try directly setting the geolocation properties instead: LBKSmixpanel.people.set({ "$city": "City Name", "$region": "Region Name", "$country_code": "Country Code" });LBKSThis approach bypasses the IP-to-location parsing entirely by setting the location properties directly.
kapa.ai is still learning and improving, please let me know how I did by reacting below.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.
kapa.ai Given that
we use client-side JavaScript SDK with proxy to integrate Mixpanel.
in order to see the geolocation data of Mixpanel Events, we (1) disable Geolocation in init to prevent Mixpanel from parsing geolocation based on proxy server's location, and (2) manually sending the "ip" property with event.
How do we see geolocation data of Mixpanel users?
Let me check the knowledge base for you again. One moment! 📚
I understand your setup with the client-side JavaScript SDK using a proxy, and your approach to handling geolocation data for events. For user profiles, you'll need to take similar steps to ensure proper geolocation data appears.To see geolocation data for Mixpanel users (profiles), you have three options:
1. Manually set the IP address for user profiles
Similar to how you're handling events, you can manually set the $ip property for user profiles: LBKSmixpanel.people.set({ "some_property": "some_value", "$ip": "user_actual_ip_address" // Client IP, not proxy IP });LBKSThe $ip property will be used by Mixpanel to parse geolocation data (city, region, country) for the user profile Define IP Address.
2. Directly set geolocation properties
You can bypass IP parsing entirely by directly setting the geolocation properties: LBKSmixpanel.people.set({ "$city": "San Francisco", "$region": "California", "$country_code": "US" });LBKSThis approach gives you complete control over the location data Define Geolocation Properties.
3. Set latitude and longitude
If you have access to the user's coordinates, you can set: LBKS// For user profiles, these must be outside the $set object in the API payload // The SDK should handle this formatting mixpanel.people.set({ "$latitude": 37.77, "$longitude": -122.42, "some_property": "some_value" });LBKSMixpanel will use these coordinates to determine the closest city Define Latitude and Longitude.Remember that for user profiles, geolocation properties are only updated when you send profile updates. Each time you update a profile, the geolocation properties will be overwritten with the location derived from the current request unless you explicitly set them.If you're still having issues, ensure you're including at least one other property in your people.set() call, as profile geolocation properties are only updated when you set at least one property.
kapa.ai is still learning and improving, please let me know how I did by reacting below.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.