Why do some users in Mixpanel (post-login/signup events) never trigger an $identify call, resulting in permanent anonymous events tied only to distinct_id without user_id association?
Hi Kayed C., Please stand by as I search the Mixpanel knowledge base for an AI-powered answer. I normally take about 15 seconds or so. In case AI cannot answer your question, feel free to reach out to Mixpanel support at mixpanel.com/get-support. If you have follow-up questions for this thread, please tag me again with your question: @kapa.ai <follow-up question> đź‘‹
Feel free to ask a follow-up question once I've answered by mentioning me with @kapa.ai
There are several reasons why some users in Mixpanel might never trigger an $identify call, resulting in events that remain tied only to a distinct_id without proper user association: 1. Implementation issues: The most common cause is incorrect implementation of the identity management code. For example, a developer might have implemented a static string instead of passing the dynamic user ID value: LBKS// Incorrect implementation function authenticate_user(user_id){ mixpanel.identify('user_id'); // Static string instead of variable mixpanel.track('user_authenticated'); }LBKSThis would mean all users send events with the same ID value instead of their unique IDs, as noted in the hot shard limits documentation.2. Missing identify calls: The .identify() method should be called at specific points in the user journey - typically at registration, login, or when an app is reopened in a logged-in state. If these calls are missing in your implementation, users will remain anonymous.3. Server-side tracking without proper ID management: When tracking from servers, you need to manually manage IDs. If you're not properly setting both $device_id and $user_id properties in your server-side implementation, the identity merge won't happen.4. Logout without reset: If users log out but .reset() isn't called, subsequent events might still be associated with the previous user's identity.To fix these issues, follow these best practices: - Call .identify(user_id) when a user signs up or logs in, passing their actual unique identifier
- Call .reset() when a user logs out (for Simplified ID Merge) or when there's an explicit intent to change to a new user (for Original ID Merge)
- Track the unique identifier as both a super property and user property to assist in troubleshooting
- Avoid creating profiles for anonymous users
- QA your ID management implementation during developmentFor more detailed guidance, refer to the Identifying Users documentation and Identity Management Best Practices.
kapa.ai is still learning and improving, please let me know how I did by reacting below.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.
Let me check the knowledge base for you again. One moment! đź“š
Yes, users who previously had only anonymous events (without an $identify call) can still have their identity established in the future when they trigger an identify event. This depends on which ID Merge system your Mixpanel project is using:
For Simplified ID Merge
If your project uses Simplified ID Merge, any future event that contains both the $device_id (anonymous ID) and $user_id in the same event will trigger a merge. This will retroactively associate all previous anonymous events with that user.As the documentation explains:
When a $user_id and $device_id are present in the same event for the first time, a mapping is created to merge the $user_id and $device_id values together, forming an identity cluster.
Identifying Users (Simplified)The documentation provides this example of retroactive updating: LBKS| Event | $device_id | $user_id | distinct_id (set by Mixpanel) | Notes | | --- | --- | --- | --- | --- | | 1 | D1 | | $device:D1 | | | 2 | D1 | | $device:D1 | | | 3 | D1 | U1 | U1 | Links D1 ⇒ U1, D1 and U1 are inside one ID cluster |LBKSAfter event 3, events 1 and 2 are retroactively updated to have distinct_id = U1.
For Original ID Merge
If your project uses Original ID Merge, you would need to send an $identify event containing both the anonymous ID ($anon_id) and the user ID ($identified_id). This can be done at any point in the future, and it will merge the identities.However, there's an important limitation with Original ID Merge:
The $identify event will only merge an $anon_id that is in UUIDv4 format (anonymous ID format generated by Mixpanel and Segment) and only if the $anon_id was not previously merged to another $identified_id.
Identifying Users (Original)So yes, it's possible to merge previously anonymous events with an identified user in the future, as long as the proper identity management calls are made and the limitations of your ID Merge system are considered.
kapa.ai is still learning and improving, please let me know how I did by reacting below.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.
Let me check the knowledge base for you again. One moment! đź“š
The identify event in Mixpanel isn't automatically triggered by other events. Instead, it's explicitly called by developers at specific points in the user journey. Here's when you should call the identify method:
When to call identify()
The most common points to call identify() are: 1. When a user logs in - This is the most important time to identify a user
2. When a user registers/signs up - To establish their identity from the beginning
3. When an app is reopened in a logged-in state - To ensure all session events are properly attributedAs the documentation states:
Call .identify() when you know the identity of the current user, passing in their user ID as an argument. This is typically at account registration and at log in.
Implementation examples
Here's how you would implement it in JavaScript: ```// your user signs in and tracks a sign in event mixpanel.track('sign in');
// upon sign in, identify the user with their ID // ensure future events sent from the user have distinct_id 12345 mixpanel.identify('12345');```Similar patterns apply across other SDKs like iOS, Flutter, React Native, and Unity.
Best practices
The documentation recommends:
Call .identify upon a registration/login or when an app is re-opened in a logged-in state. By calling .identify() at these specific points in user journeys, you would be able to link the pre and post-login events to the same user on Mixpanel.
Identifying Users (Simplified)Remember that the identify call is a deliberate action you need to program into your application - it doesn't automatically trigger based on other events.
kapa.ai is still learning and improving, please let me know how I did by reacting below.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.
Let me check the knowledge base for you again. One moment! đź“š
There are several reasons why you might have users in your Mixpanel data who triggered events but never triggered login or create account events (and therefore never had .identify() called for them): 1. Anonymous users: These are visitors who browse your site or app but never create an account or log in. Mixpanel automatically assigns them a $device_id which serves as their distinct_id until they identify themselves.2. Implementation gaps: Your tracking code might not be properly implemented on login/signup flows, or the .identify() call might be missing from these critical user journeys.3. Server-side tracking without proper ID management: If you're tracking from servers, you need to manually manage IDs. As the documentation explains: > If you're tracking from servers, you'll need to generate and manage the IDs yourself and set it as the distinct_id directly
Identifying Users (Original)4. Multiple platforms: Users might interact with your product across different platforms where identity management isn't consistently implemented.These users will remain as anonymous users in your Mixpanel data, with events tied only to their $device_id. They'll appear as separate users in your analytics until they perform an action that triggers an .identify() call.If you want to improve your identity management to reduce these cases: - Ensure .identify() is properly implemented at all login and signup points
- Consider implementing identity management for cross-platform journeys
- For server-side tracking, make sure to properly set and manage user IDs
- QA your implementation to verify identify calls are working as expectedRemember that some portion of your user base will always remain anonymous if they never create accounts or log in, which is normal for most products.Would you like more specific guidance on implementing proper identity management for your particular platform or use case?
kapa.ai is still learning and improving, please let me know how I did by reacting below.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.
Let me check the knowledge base for you again. One moment! đź“š
There are several specific reasons why some distinct_ids in your data might trigger many events but never have an identify event triggered for them, causing them to remain anonymous while most other distinct_ids do get identified:
Technical Implementation Issues
1. Partial implementation: Your identify calls might be implemented in some parts of your application but not others. For example, if you have multiple login flows or registration pathways, some might be missing the identify call.2. Server-side tracking inconsistencies: If you're using server-side tracking, you might not be properly setting both $device_id and $user_id properties consistently across all your backend services. As the documentation explains:
If you're tracking from servers, you'll need to generate and manage the IDs yourself... We recommend not setting the distinct_id directly; instead you should set the $device_id and $user_id and have our API determine the distinct_id for you.
Identifying Users (Simplified)3. Hot shard issues: You might have implementation issues where a static string is being passed instead of dynamic user IDs:
function authenticate_user(user_id){
mixpanel.identify('user_id'); // Static string instead of variable
mixpanel.track('user_authenticated');
}
```LBKS [Hot Shard Limits](https://docs.mixpanel.com/docs/tracking-best-practices/hot-shard-limits#changing-your-implementation)
User Behavior Patterns
1. Abandoned signup/login flows: Users who start but don't complete registration or login processes will generate events but never trigger identify calls.2. Event skipping: As described in Mixpanel's blog, events can be skipped in non-obvious circumstances:
These kinds of "edge cases" should be tested and considered by the engineering team, but its valuable for them to be on your radar so you're not completely blindsided if the data doesn't match your expectations. Mixpanel Blog3. Specific user segments: Certain user segments might interact with your product in ways that don't trigger login/signup flows (e.g., API users, embedded app users, or users of specific features that don't require authentication).
Technical Limitations
1. Ad blockers and DNT settings: Client-side tracking can be unreliable:
You may lose events for 30-50% of your users. You can resolve this by sending events through a proxy, but it requires a bit more effort. Data Discrepancies2. Network issues: While Mixpanel is designed to track events when network returns, persistent connectivity issues might prevent identify events from being sent.To diagnose which of these issues might be affecting your data, I recommend: 1. Examine the user journeys for these anonymous users to see if they follow specific patterns 2. Check your implementation across all platforms and login/signup flows 3. Look for patterns in the properties of these anonymous events that might reveal implementation gaps 4. Consider implementing server-side tracking if you're not already, as it's more reliable than client-side tracking
kapa.ai is still learning and improving, please let me know how I did by reacting below.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.