Wellington L.

Commented on how to get user retention? which metrics could i u...·Posted inMixpanel Bot

kapa.ai Should the funnel's first step be the final submit click when measuring post-submission success rate? Body: I'm measuring a multi-step form (adding a beneficiary to a health plan) and I've split it into two separate metrics:

1.
Completion rate — form_start → click on the final submit button (step 6). This tells me whether users can get through the form itself. Currently 74%.
2.
Success rate — what I'm trying to build now. I want to know, out of the users who actually submitted, how many reached the success screen vs. the error screen.

My plan for the second metric is a two-step funnel:

Step 1: the final submit button click (step 6)
Step 2: form_submit_success

So the funnel starts mid-journey rather than at form_start, and the denominator becomes "users who submitted" instead of "users who started". My questions:

1.
Is starting a funnel at a mid-journey event a valid/recommended pattern for isolating a sub-conversion like this, or is there a better approach in Mixpanel?
2.
Some users hit the error screen, fix their input and then reach the success screen in the same session. In a two-step funnel, will that user be counted as converted? Does Optimized Re-entry change anything here, given that step 1 (the submit click) may fire multiple times?
3.
I also want a complementary view of users who submitted but ended on the error screen and never succeeded. Is a funnel with an exclusion step (step 1 = submit click, exclusion = form_submit_success, step 2 = error event) the right way, or is there a cleaner way to split submitters into success / error / no-outcome so the three buckets add up to 100%?
4.
I tried approximating this in Insights with a formula (B/A * 100) where A was a cohort's total profiles and B was uniques of form_submit_success, and the result was clearly wrong — I assume because a cohort profile count is a cumulative stock while the event count is a daily flow. Is that the right read, and is Funnels the only reliable way to get this ratio over time?

Commented on how to get user retention? which metrics could i u...·Posted inMixpanel Bot

Wellington L.

kapa.ai To see the cohortof user who dropped when a form error was hitted, i need make the cohort in step 2 (form error) or step 3(form sucess)?

Commented on how to get user retention? which metrics could i u...·Posted inMixpanel Bot

Wellington L.

kapa.ai A cohort mantain static of it is refreshed when new users entry into the funnel?

Commented on how to get user retention? which metrics could i u...·Posted inMixpanel Bot

Wellington L.

kapa.ai how can i see the users who have hitted form error and dropp off? Another question... When i use a insight as Error Rate C / A * 100 These users hit de error and drop off or conclude de form and hit form sucess?

Commented on how to get user retention? which metrics could i u...·Posted inMixpanel Bot

Wellington L.

kapa.ai and if I want to see a comparission btw sucess rate and error rate and sucess rate after error. How can i do it?

Commented on how to get user retention? which metrics could i u...·Posted inMixpanel Bot

Wellington L.

and if I want to see a comparission btw sucess rate and error rate and sucess rate after error. How can i do it?

Commented on how to get user retention? which metrics could i u...·Posted inMixpanel Bot

Wellington L.

kapa.ai I'm trying to calculate the true success rate of a form, but I'm running into an edge case with user retries and need some advice on the best setup. My current tracking setup:

form start: User begins filling out the form.
form success: User successfully completes the form.
form error: User hits a validation error on the final step.

The Scenario: Often, a user triggers a form start, reaches the end, and triggers a form error. However, they quickly adjust their input, submit again, and successfully trigger a form success in the same session. My Goal: I want to get an accurate overall success rate, but I need to understand:

1.
What is the best way to structure a Funnel to handle these "recovered" users without skewing the overall conversion rate?
2.
Is there a recommended approach (e.g., Custom Events, specific Funnel settings, or Cohorts) to differentiate a "clean success" (no errors) from a "success after an error"?

Any tips or best practices would be highly appreciated.

Commented on how to get user retention? which metrics could i u...·Posted inMixpanel Bot

Wellington L.

kapa.ai another question: I need to have a sucess percent toward people who submitted a forms... I have a event called form_start, form_submit and form_error_submit. How can i have that sucess and error porcent?

Commented on how to get user retention? which metrics could i u...·Posted inMixpanel Bot

Wellington L.

kapa.ai what is the formula option into the reports? Can i make an addition or a record count about a list? If it would be possible, how can i do?

Commented on how to get user retention? which metrics could i u...·Posted inMixpanel Bot

Wellington L.

kapa.ai another question now. I am having problem about users in mixpanel and a database. The users numbers are different. What could be the reason?