Hi! I'm trying (currently without success) to buil...
# questions
Hi! I'm trying (currently without success) to build a funnel for the following scenario: Our product includes a set of different processes. Although these processes are different, they're all comprised of the same basic 5 steps. Each of these processes can take up to a week to complete. I'm interested in knowing the conversion rate for each of the five steps for all process instances. When I build a funnel for the five process steps and count Totals with a conversion time window of one week, it counts two different process instances of the same user only once (instead of twice), because the user hasn't completed the first process, nor were they excluded from it, before starting the second process. How can I make sure two concurrent processes of the same user are counted twice? Thank you!