Hey there, I’m curious if anyone else in here is u...
# questions
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Hey there, I’m curious if anyone else in here is using Mixpanel for Scaled Customer Success programs. My team at Segment runs email, in-app, and 1:1 sessions with CSMs. Our OKRs touch multiple channels and include things like CSM Sessions Booked, new feature adoption, and onboarding…This means our data sources are not just our App and we are often trying to measure our impact to app usage across multiple users in a workspace. We’re mid-implementation but running into a potential blocker where we can’t aggregate user level events to workspaces. An example would be, ‘How many workspaces installed X integration after opening Y email?’