AMA

I’m looking to remove a feature in my product, but not sure whether it’s the best idea as some customers use it. What can I do to make this decision easier?

  • 11 June 2020
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I’m looking to remove a feature in my product, but not sure whether it’s the best idea as some customers use it. What can I do to make this decision easier?

Taking off features could improve the UX, but you should look at what cost. I would start by analyzing what % of users use each function and which segment within each. On top of that, for the features that have high usage by specific segment I'd use surveys or even better user interviews to understand for what use case or what triggers them to use it. Then it will be easier for you to make a decision


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