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I have a decent chunk of users (20%) with a property listed as "Undefined". How can I find out what specific users have this property value and furthermore, how can I fix it?

  • 12 December 2018
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Best answer by michael 18 December 2018, 22:28

Hi @perl,

To add onto @mschiefelbein's answer, we also have a help resource here that could help you debug this. It discusses some reasons why you might be seeing undefined properties.


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Under Users > Explore, you can filter for users by property.

Select the property name in the dropdown, cast it to a string (see "A" in screenshot), and then select "is not set" in the second dropdown.

This will give a list of all users that have that property as "undefined". You'll have to check your code as to why it has not been set.


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Hi @perl,

To add onto @mschiefelbein's answer, we also have a help resource here that could help you debug this. It discusses some reasons why you might be seeing undefined properties.


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