How to track 3 way chat messages?

  • 17 December 2020
  • 1 reply

How can I track 3 way chat messages?

The flow is: 

  1. New Conversation Started
  2. User A sends a message
  3. Then, User B replies

I want to track this only once when the conversation just started and users started having a conversation.

1 reply

Userlevel 5
Badge +3

@stathis —


It sounds like you only want to track the moment in which user B replies and it becomes a conversation — is that right?


If that is the case, I would suggest creating a server-side implementation where you trigger a single event with the data collected from the conversation. 


Event Name: Conversation Started

Property Name: Started By

Property Name: Responded By

Property Name: cont.


We’d love to know the approach that you chose!