Question

How to track 3 way chat messages?

  • 17 December 2020
  • 1 reply
  • 54 views

How can I track 3 way chat messages?

The flow is: 

  1. New Conversation Started
  2. User A sends a message
  3. Then, User B replies

I want to track this only once when the conversation just started and users started having a conversation.


1 reply

Userlevel 5
Badge +3

@stathis —

 

It sounds like you only want to track the moment in which user B replies and it becomes a conversation — is that right?

 

If that is the case, I would suggest creating a server-side implementation where you trigger a single event with the data collected from the conversation. 

ie:

Event Name: Conversation Started

Property Name: Started By

Property Name: Responded By

Property Name: cont.

 

We’d love to know the approach that you chose!

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