How can I track 3 way chat messages?
The flow is:
- New Conversation Started
- User A sends a message
- Then, User B replies
I want to track this only once when the conversation just started and users started having a conversation.
How can I track 3 way chat messages?
The flow is:
I want to track this only once when the conversation just started and users started having a conversation.
It sounds like you only want to track the moment in which user B replies and it becomes a conversation — is that right?
If that is the case, I would suggest creating a server-side implementation where you trigger a single event with the data collected from the conversation.
ie:
Event Name: Conversation Started
Property Name: Started By
Property Name: Responded By
Property Name: cont.
We’d love to know the approach that you chose!
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.