Hi all,
We would like to set up a customer health score based on product usage data and are currently in the process of defining the index. We are considering a scoring system (e.g. 0-40 poor health, 41-70 neutral, 71-100 good health).
Is it generally possible to set up rules linked to data and assign points?
E.g. metric A: <20% usage scores 0 point, 21%-60% usage scores 1 point, >61% usage scores 2 points.
I would be more than happy to get insights on how other companies set up their health score in Mixpanel and hear some best practices :)
Thank you and best regards
Eva
