I’m new to Mixpanel and this is my first post, so please bear with me if I’m asking rookie questions :-)
We have something best defined as a custom built ticket system internally at our company. Users create tickets, and these tickets are then moved between columns, just like Trello or any other kanban board.
My question is:
How do we best approach tracking tickets, more precisely each ticket’s time in each column, as well as their relation to users? And can we use cohorts for this (like “tickets created between date x and y has been sitting z period in column A)?
I hope I explained it well enough…
Btw, we use Segment to send data to Mixpanel.
Thomas from Copenhagen