Question

What string format does identify() accept?

  • 1 September 2020
  • 7 replies
  • 229 views
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  • Arte
  • Frequent Contributor
  • 6 replies

I’m trying to use an email address as a argument for identify() but it doesn’t seem to work. When I use a random string it complains that it’s not in GUID form. What kind of formats does it accept?

7 replies

robin
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Emails are okay, I’m using it since the beginning. Do you have more contexte to add? Like an email that didn’t pass the identify

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@robin Hey Robin, thanks for the reply.

I’ve been getting some errors like “errSameIDs” and/or “Identified and anon ID are same in the identify request”.

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Nothing special about the emails, it’s just Peter.Petersen@customdomain.com for example.

robin
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First, be careful with uppercase words. Robin@swapcard.com and robin@swapcard.com is not defined as the same identify().

What is your way of testing? Based on your past actions, mixpanel store data in cookie and localStorage.

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Hi Robin,

I’ve installed the tracking code onto my site and took a look at the live view. I can see the events coming in properly but it gives me an failure inside the identify event.

Failure Reason:

errSameIDs

robin
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Did you try in incognito mode on your own pc ? 

 

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Okay, so I found out that on logout it emits the user but with all the properties as “”, I think it resolved my email anon and identified email as identical.

I’ve called mixpanel.reset() in the else.

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