Question

User Profiles aren't created

  • 14 September 2022
  • 0 replies
  • 13 views

Hi everyone,

I was following the this article to implement tracking and identifying our users: https://help.mixpanel.com/hc/en-us/articles/360041039771-Getting-Started-with-Identity-Management
We have an application, where anonymous user go through a longer sign up flow which creates an account in the end and logs them in. According to the article, I would let Mixpanel assign a random distinct_id while the user is still anonymous and call identify() after the user was signed in and a user id is available. This should also create a user profile where all existing events should be listed.
Unfortunately this is not the case. In fact, while trying out Mixpanel, I already called identify quite some time but I don’t see any User Profiles at all in the Users view.
We are using the eu.mixpanel.com version.

How can I solve this?


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