Mixpanel has stopped tracking our users

  • 25 February 2021
  • 1 reply

I have the growth plan for which I started with 2k MAU. We are getting more traffic than expected, so Mixpanel stopped tracking our MAU at 2k. I have upgraded our plan to 9k MAU a couple of days ago, but Mixpanel is still not tracking our users, it seems it got stucked on the 2k and even I have upgraded our plan, the tracking is still paused. Do you have any advice on how to enable Mixpanel to track our users at least up to the 9k MAU that we are paying for now?

Thank you

1 reply

Userlevel 5
Badge +5

@LeonelGLITZI are you able to write to for this? It sounds veryunusual