I am seeing issues where some of our users do not get added correctly to the Users section in Mixpanel.
I used to think it was due to them blocking scripts and trackers but now that I checked, they were added to other third party services that rely on JS like Intercom, Fullstory and so now I am concerned its specific to mixpanel.
Does anyone have experience with this and how they fixed it?
Best answer by dianneb
Hi @jsimon9633 -
Can you elaborate on why these users "do not get added correctly"? Are they showing up at all? or are they missing entirely?
I would consider two things:
1) How are you handling identity management?
If you are seeing these users in Explore, but they do not have their own profile, then I would confirm that you are following Mixpanel identity management best practices and using the proper alias and identify calls.
2) Have you tested ad blockers?
It may be that some of these users are affected by ad blockers in Mixpanel, even if they show up in other third party tools. Here is a helpful article on that!
I hope this helps!