Question

How can I upload contacts with phone numbers including the international code?

  • 16 January 2019
  • 1 reply
  • 53 views

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When I upload a CVS of users which includes a column for phone (I want to use this to send SMS messages) the + drops off from the phone number, I am in Chile so I need to include +56 for anyone I wish to contact.


Instead, when I see the contacts in Mixpanel all contacts have got a +1 in front of them. I guess mixpanel defaults to this when they don't detect an international code. So I end up with +156xxxxxxxx which is obviously no good to me and I don't want to have to go and edit each contact.


Has anyone had this issue before or have any fancy excel tricks to maintain the +?


Thanks in advance!



1 reply

Userlevel 5
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Hi @Richard,

Thank you for reaching out to us about this! After some additional research we determined that this is unintended behavior and we have alerted our engineering team that there is a bug. We apologize for the frustrations that this is causing and we will let you know as soon as it is resolved.


Thank you again for bringing it to our attention!


Thanks,

Cherise from Mixpanel


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