Hi guys,
When people signup we use the alias() function to match their id with their current distinct id.
The issue is that the aliasing takes too long to happen. As a result we're getting back-end events and identify() calls with the user_id being sent before the aliasing happens.
This results in 2 profiles being created and it messes up our tracking entirely.
We managed to fix this by adding a 2sec delay on our on-boarding but the issue appeared again on November and is now affecting 10% of our signups with duplicated profiles.
This is becoming a serious issue. We now can't even communicate with those 10% of users since they have 2 accounts.
Do you guys have any fix on this aliasing problem? This problem has happened on 5 projects and has been lasting for 3 years now just to get worse recently.
