Funnel Data Report Accuracy

  • 2 December 2021
  • 1 reply

My Funnel data is not appearing accurately as I’m trying to track conversion from an individual’s first app open to a successful account creation.

I currently have 83 users. But it’s only saying 1 individual has clicked the “Sign Up” button on our apps First Page. Then it’s saying nobody has clicked the “Let’s Go” button at the end of our user creation flow. 

Does anyone have a possible fix for this?



Best answer by alon 10 December 2021, 09:11

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From what it looks like you might have an issue with the implementation.

What I suggest is that you check that you call identify() only on signup and then those events will be added to the users doing so.

If you still encounter issues suggest to open a ticket for support