Authentication failure when requesting Insights

  • 27 January 2021
  • 1 reply

  • New Participant
  • 0 replies

Hi there

I am trying to pull the data from an Insights query that I created on my account. I created a service account and followed the instructions, but it still says this - 





"Unable to authenticate request"



Can someone help out what could be the issue?

1 reply

Userlevel 2
Badge +2

Hey Nadu,

It’d be best to troubleshoot the request itself (feel free to share here with redacted info about your project), but are you creating it from here:

From there, if you want to use "Project Secret" instead of service account, you can find your project secret at "API Secret” within your project settings, which I believe should auth the request.