Solved

Campaign messages show 0 users will receive the message and they are not unsubscribed. Why?


Badge

Once I've sent a campaign message, if I go back to edit and resend an edited message to the same group of users, it indicates that 0 users will receive the message. Yet, the system does send the message to those users. Why doesn't the list below the selected emails show that they will receive the message? These users are not unsubscribed.


icon

Best answer by stephanie 14 January 2020, 20:49

Hi @khart,

We have taken a look into this and cannot reproduce the issue. We recently update our Message that could have fixed this. Can you please let us know if you are still experiencing this?

View original

2 replies

Userlevel 5
Badge +4

Hi @Khart, Stephanie here from the support team. Thanks for bringing this to our attention - I've logged this as a bug with our Product Engineering team and they will review it.


Userlevel 5
Badge +4

Hi @khart,

We have taken a look into this and cannot reproduce the issue. We recently update our Message that could have fixed this. Can you please let us know if you are still experiencing this?

Reply