Knowledge Drops

Share tips, tricks, and guides to help others.

  • 65 Posts
  • 66 Replies

65 Posts

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Mixpanel Employee
naitik.soniMixpanel Employee
published in Knowledge Drops

ID Merge: Implementation Notes and Best Practices

At Mixpanel, I recently conducted a Webinar on ID management and I thought of extending it with a blog postIntroductionUsers might use different browsers, move from a mobile device to a laptop, or periodically clear browsing data. Mixpanel's identity management system offers the ability to link users’ movements across different platforms, giving a holistic view of the user journey.Mixpanel is able to link together a user’s journey by using our identity management system to create identity clusters that group together collections of distinct_ids that connect to an individual user. This results in accurate reporting by properly attributing events to the user that performs them, regardless of the device they are presently using.Understanding how to use Mixpanel’s identity management greatly expands your ability to glean actionable insight from event data.Benefits of Mixpanel’s Identity MergeMixpanel’s Identity merge is a more robust identity management to its legacy ID management.Pre and

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14 days ago
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Veronica CNew Participant
published in Knowledge Drops

Industry Spotlight: The crypto exchange guide to surviving the Crypto winter

The second half of 2022 has been one of the hardest time the crypto community ever had to go through and as Ned Stark from Games of thrones had once popularised the phrase “Brace yourself, winter is coming”, I couldn’t think of a phrase more apt than this to describe my thoughts on the current state of things in the crypto world given how even the 2 dominant coins- Bitcoin and Ethereum are now down more than 50% from their all-time highs in late 2021.While we are undeniably flooded with news of yet another crypto exchange laying off a certain percentage of its workforce or being dissolved, a wise man once said the way we interpret a narrative decides if we see a half empty or half full glass.So what if I tell you that there is actually light at the end of the tunnel and that coming out of this winter stronger than ever before is much simpler than you think. The secret to this lies in uncovering key product insights and leveraging on those to take advantage of some of the emerging trend

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18 days ago
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samitaduttaNew Participant
published in Knowledge Drops

Who's Who? Meet Your Mixpanel Team

They say it takes a village to raise a child, and it also takes a team to support you at Mixpanel. We genuinely believe in our value of one team and you will find several roles in your journey with us that support you to success. Here’s the lowdown of them all and conversations you should be having with them and their favourite part of their role. Support engineerThis is the person who provides reactive troubleshooting and escalation steps. If a customer runs into any problems or has any questions about Mixpanel, the support team is their first resource. We also escalate bugs to the engineering team, and advocate for feature requests to the product team. They are available for anything related to problem-solving. If you have a question about why your data looks unusual, how to export or import data in Mixpanel, or a general question about how a feature works, they are the main point of contact. They are product experts, so our conversations revolve around sharing that expertise to help

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S
3 months ago
2
2020Frequent Contributor
asked in Knowledge Drops

Customer engagement score on mixpanel

Hello Team, I am trying to implement a customer engagement score for my company using mixpanel. The idea is to assign scores to customers based on the actions they perform and how often they perform these actions. The actions will be weighted based on significance.My challenge is, i do not know if mixpanel has the capabilities that will enable me achieve this. I have done something similar in the past with data studio. Please can anyone have a clue how i can achieve this on mixpanel ?

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2
4 months ago
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ireteNew Participant
posted in Knowledge Drops

Storing Mixpanel Analytics in AWS DynamoDB (without AWS Glue)

I just wrote down the steps I did to set up a pipeline from Mixpanel to S3, then triggers a Lambda function that processes the data and then stores it in DynamoDB.You’re welcome to check it out on Medium: Storing Website Analytics in DynamoDB

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alon
Mixpanel Employee
4 months ago
Jaz-CommunityManager
Mixpanel Community Team
Jaz-CommunityManagerMixpanel Community Team
published in Knowledge Drops

Mixpanel Q&A | April 2022F.A.Q.

Watch hereQuestions Of the 37 questions submitted, we were able to answer the following questions live in the session:Please share a use-case for edtech. At iCode we provide live online classes, and self-paced trainings as well. can you demonstrate a cohort use? Does Mixpanel share the raw data (like raw hits data)? Can you please talk about the accuracy of the reports/data that Mixpanel provides? Does it do sampling or back-calculate the data in Goals/funnels as GA does? Can you bring in any events already created in GA into MixPanel? If so, how can you do this? Usually, after integrating Mixpanel, how long does it take to start seeing the benefits of it? How many events you can add to each funnel? Can we merge the data of two funnels? Do we need developer support for custom event set up? Does Mixpanel provide direct help/support contacts for implementation or at later stages? Is there a way to check for bounce rates? How to integrate mixpanel with an in-app or push notifications tool

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Jaz-CommunityManager
Mixpanel Community Team
5 months ago
Jaz-CommunityManager
Mixpanel Community Team
Jaz-CommunityManagerMixpanel Community Team
published in Knowledge Drops

22 Mixpanel Tips for 2022Tutorial

At the top of the year our Professional Services Managers Peishan Tan (APAC) and Harriet Kaufman (EMEA) sat down with me to spill the beans on the top tips for Mixpanel reports and capabilities folks should leverage this year.Here’s what they came up with: Review all your reports and dashboards; rename and delete at your own discretion from the new navigation. Include a link to a high-level public dashboard to your board meetings Complete your year in review to reveal any seasonality, compare 2021 to 2020 and use the insight to inform your 2022 strategy If you’re a project owner or admin, jump into your organization settings to mark key dates, review your top users,top reports and billing so far.  Ready to implement? Check out our updates to Import API  Before you leave the organization setting don’t forget to add new folks in the company and remove alumni; better yet explore SSO access. Get implemented with our help here or our partner’s help here or review your implementa

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Jaz-CommunityManager
Mixpanel Community Team
7 months ago
N
Mixpanel Employee
naitik.soniMixpanel Employee
published in Knowledge Drops

Understanding Funnels: in-line vs report level filters

Mixpanel’s Funnels allows you to examine how end-users perform events in a series. Funnels calculate and display the amount of users who convert from one event to another within a particular time window. This allows you to identify where your users drop off, what segments convert the most, and other important facets of the user journey.In this blog, we are going to focus specifically on the different filter types present in Funnel report and the different use cases attached to them.What are In-line Filters and report-level filters?In-line filters are applied directly to the event that has been chosen in that particular stepReport-level filters are applied in the query builder for all events present in the reportExample to demonstrate the differencesImagine you are running an e-commerce website where users can view and buy toys on the platform. A user has performed certain viewing and purchasing events on the platform (see image attached)Now you want to create a funnel to understand the

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Mixpanel Employee
10 months ago
E
ekwongNew Participant
asked in Knowledge Drops

Discrepancies in RandoSando dataset effecting results

Hi!Noticed the data in my RandoSando dataset doesn’t match with whatever is used to generate the quiz answers.Last question asked which customer has ordered the most sandwiches. Without a doubt, my answer was Dylan Santoro with 36, but the quiz says I was wrong and it should’ve been Abbie Norton with 34. Additionally, one of the customer names/ multiple choice answers wasn’t even a user in my file.Given the quiz answers do not match my dataset, what am I supposed to do?  Unfortunately, I got a bad score with the quiz, but without a doubt it’s due to the quiz questions and answers not matching my dataset.Please advise.Thanks and loved the course! 

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E
1 day ago
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KooNew Participant
asked in Knowledge Drops

How can I count number of events per user?

 Hello! How can I count number of events per user for a month?Because, I want to know who sends events (actions). I hope for your help!

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K
6 days ago
2
2020Frequent Contributor
asked in Knowledge Drops

"Then" vs "And" in creating a cohort

Hey Team, Please who knows the difference between “then” and “and” when creating a cohort in mixpanel  Thanks 

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2
25 days ago
Jaz-CommunityManager
Mixpanel Community Team
Jaz-CommunityManagerMixpanel Community Team
published in Knowledge Drops

Mixpanel Q&A | 6 SepTutorial

Yesterday we gathered for the fortnightly Q&A session with @alon to get your biggest questions answered, we explored identity management and implementation methods! Check out the summary FAQ below:How can I clean up my events by dropping or hiding?You can drop or hide events. Even if you hide and refresh it will be under the “show hidden events” under the query builder.We have previously hidden events and they still show up in the user profile? Is there a way of hiding those historic events?They would show under the user profile even if hidden. If you are on an enterprise plan it will be possible via Data Views, but isn’t possible on the Growth plan. It won’t hide it from the profile but will just hide it from the drop-downs.We’re going to use a mixture of client-side events and server-side events, I’m trying to understand how to handle authentication. We want to recognise them, but also save some super properties under the user's device but ONLY want to identify the user if the id

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Jaz-CommunityManager
Mixpanel Community Team
26 days ago
Jaz-CommunityManager
Mixpanel Community Team
Jaz-CommunityManagerMixpanel Community Team
posted in Knowledge Drops

Mixpanel Q&A | 16 Aug

Today we gathered for the monthly Q&A session with @alon to get your biggest questions answered, we explored implementation, tracking plans, flows and implementation methods! Check out the summary FAQ below:We have a list of 30 events, they are following a specific template “page_reason_load”… To create a custom event, do we need to add them one by one or is there a way to bulk add?Unfortunately, it is selecting them one by one, the reason is that usually, clients add one event and then break it down by property so usually there are so many events that you need to group.I suggest you look in lexicon where you’ll be able to merge them and look at them as a single event if you have a property that can be used to pull them together as a single event.I strongly suggest reviewing your implementation to have fewer events and use the properties to house the detail.Funnel, When I create a new report when I click to view it as a flow it doesn’t show anything.This seems to be a bug, I’ll log

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Jaz-CommunityManager
Mixpanel Community Team
1 month ago
P
Mixpanel Customer Success
PeishanMixpanel Customer Success
published in Knowledge Drops

When do you use bounded vs. unbounded retention?mpknowledgedrop

We’ve recently released unbounded retention in our retention reports. Along with N-Day retention, we now have two different ways of measuring retention. So, what are the main differences and use cases for both?    As can be seen in the above example, unbounded retention captures the users who come back on a specific time unit (e.g. 1 month) or afterward. Whereas, N-Day retention looks at only the users who come back on that specific time unit.   A key difference between the two is that because unbounded retention looks at the users who come back on a specific time unit or after, this metric will be at least that of N Day retention, and generally come in higher, since it takes into account the users’ visits on subsequent days.    Consequently, note that unbounded retention can change if a user, who has not returned to your app in a month, suddenly returns to the app. In this instance, retention for all the previous days in the report will increase. This is David, in our example ab

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2 months ago
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des_mcnNew Participant
asked in Knowledge Drops

Define number forma

We have a sum which is in the millions on an event page - but I want to show it in the basic figures...eg 1.2mn is being shown but I want to show it as 1,206,547 or whatever it is….how do i force number format back to detailed figure….   and secondly I want the page to auto refresh on a screen...can i do that so the number if always updating real time?  thanks 

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D
3 months ago
O
ObaNew Participant
posted in Knowledge Drops

Got Error getaddrinfo

Hello, please help, anyone; I am attempting to compile the js code for data but keep getting an error.Also, why does my Mixpanel have a different experience?

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Jaz-CommunityManager
Mixpanel Community Team
3 months ago
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palash_ItobuzNew Participant
asked in Knowledge Drops

I need few custom details based on timeout based sessions.

  here is the view that i will need in my dashboard by implementing a session with the help of backend node sdk of mixpanel. Is this possible? Can I get some pointers if this is possible? I also need to fetch JSON data from mixpanel using api to show in our dashboard this way.

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alon
Mixpanel Employee
4 months ago
C
cxieNew Participant
asked in Knowledge Drops

How to measure the lost of the users in report?

 The purpose is to count out the number of users who are no longer using the app within the range of days. The report is about how many users are not operating the product count after 3 days or 7 days, even 30 days.I have tried to use the app_session with session_length, and the report seems not an expected result. Is there any trick or the value I should have or suggestion that can achieve this problem?Thanks for the help in advance.

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alon
Mixpanel Employee
4 months ago
G
goofiwNew Participant
asked in Knowledge Drops

React Native Crash Reporting

Does mixpanel have a way to capture and report React Native crashes (both native code and JS code crashes)?

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G
7 months ago
R
revNew Participant
asked in Knowledge Drops

Importing data from Google analytics

How can we import data from Google Analytics to Mixpanel? Is there any limit on the number of requests? How frequently does the data get imported, I want to use the Google analytics as well as Mixpanel?

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Jaz-CommunityManager
Mixpanel Community Team
7 months ago
A
AdibordoNew Participant
asked in Knowledge Drops

Lifecycle analysis - Total groups size > active users number

Hi, Ive created a lifecycle analysis for my product looking at the new, retained, resurrected and dormant users.If I sum the number of groups per day https://mixpanel.com/s/4lA9Py = 277this goes above my daily active users = https://mixpanel.com/s/1rYFrH = 249 *Feb 7Can you help me understand the ±30 users gap here?  

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Jaz-CommunityManager
Mixpanel Community Team
7 months ago
P
Mixpanel Product Manager
pranavMixpanel Product Manager
published in Knowledge Drops

Who are my active users, and has that number gone up or down?mpknowledgedrop

Many businesses have the question, who are my active users, and has that number gone up or down?    For any successful business, it’s really important to understand who your active users are, as well as whether you’re getting more of them or less. Typically, getting and retaining more active users correlates well with business outcomes such as monetization and retention.    Step 1: Define who an active user is. This is a deceptively simple question but is actually quite deep. To determine an active user,  First, you need to understand how users get value from your application Second, you need to figure out the natural frequency of getting that value.  For example, with a video-streaming application like Netflix, a user gets value by watching videos. We’d probably assume that Netflix’s users watch shows at least on a weekly basis. So we might start with a definition of an active user as someone who has “watched at least one video in the last week.”   This differ

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J
8 months ago
Jaz-CommunityManager
Mixpanel Community Team
Jaz-CommunityManagerMixpanel Community Team
published in Knowledge Drops

2021 | Your Year In Review

What’s the point in having real-time data if you don’t enjoy the past-time data too? I’m talking about looking at the year just past and even the year before to draw new insights about your products performance. Create the following reports to complete your very-own Year in Review and see what you uncover!TL;DRAdd annotations to insights and funnels Compare MAU to past year in insights Retention over the past year broken-down by source Run a Signal report of 2021 power users  First purchase funnel past 12 months compared to last year Has the time to convert changed? Has the conversion rate changed? Run an Impact report on any new features vs goal-event Add annotationsLet’s try and anchor these reports with some nuance. If you haven’t already add annotations to your insights report for the past 12 months noting key changes in strategy, launches of huge campaigns, product launches, entering new markets, shifting the business model and other changes so we can see that alongside any tren

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Jaz-CommunityManager
Mixpanel Community Team
9 months ago
MentatAnalytics
MentatAnalyticsFrequent Contributor
posted in Knowledge Drops

A simple tracking plan checklist and best practices guide

Hey folks! I’m a Mixpanel partner who spends a lot of time implementing the tool for clients as well as developing tracking plans for them. A lot of times I’m brought in to help them after they’ve already had a failed attempt at setting up a good tracking plan and reporting. I noticed that they all tend to make the same few mistakes, so I put together a document that I’d share with them as an implementation checklist. Now that best practices document has been made into a website that I wanted to share with you all. It’s http://trackingplanhelp.com. It’s free, there are no ads, and no signup required. Just a simple guide that also has cost saving tips. Hope this is helpful! If you have any feedback or questions, please post them here or email me directly, I’d love to hear them.   

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MentatAnalytics
9 months ago
Jaz-CommunityManager
Mixpanel Community Team
Jaz-CommunityManagerMixpanel Community Team
published in Knowledge Drops

Mixpanel For All | October | EMEA & LATAM EditionF.A.Q.

Here are the top questions from our most recent Mixpanel for all webinar, if you want to know more about any of these points, leave us a reply. I am from the Customer Success team, and would like to know more about the use of Mixpanel for CS and integrations with CS apps?There are a few things:Group Analytics - this will allow you to view analytics at both the user and account-level as most CSMs are in a B2B business where the users and the paying-client are often separate. Public Dashboards - This will allow you to share the customers’ user-engagement on your platform with them directly. It’s gated and specific so they will only see their data and as a result you can spend less time telling them stats (as they will have it in real time) but collaborating to increase engagement and plan enablement etc. Engagement - Create your own reports in insights for each of your clients so you can track DAU/WAU or MAU as a measure of engagement. You can also apply a breakdown to surface the most p

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Jaz-CommunityManager
Mixpanel Community Team
11 months ago
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