Tracking conversations, messages and replies

  • 22 October 2021
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  • New Participant
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Hello, we have a feature in our mobile app where the user has scripted conversations with the app. We send questions to a chat view to which the user can reply to by picking a preset reply - some questions allow one reply out of many options while others allow the user to select several options as a reply.

We want to track conversations, questions and their replies, but we are not sure how to structure this effectively. Specifically, what should we make an event and what an event property? Thanks for you help!

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