I have few user records that suppose to be on the same “distinct id”. This is due to our incorrect implementation at first by not setting the USER_ID property when calling mixpanel.people.set().
After fixing this issue, I now would like to merge those records into one “distinct id”. I look in the Organization Setting that we can request for Identity Merge. Is this the only way to do it? Can someone suggest the way to merge those records into one? Is there anything to be aware of before doing so?
Best answer by Cassandra
- User profiles will not automatically aggregate all user properties when merged: If multiple user profile exists for multiple distinct ids that are merged, Mixpanel will hide all but one of the user profiles. User property values will not be updated or added based on other profiles merged.
Alternatively, you could delete profiles that are duplicated without enabling ID merge, however the events from different profiles would not be merged together. For this reason, enabling ID merge is likely the best solution.