I’m really struggling with identification of users. Our developers went in and fixed the server side alias and identification of new users. For new users it seems to work. But what about all the users before the implementation? According to the guide, it should be enough to simply identify them (and not use alias), could someone please help explain what we need to do exactly? Furthermore, at the moment, the client side and server side are showing two different IDs for the same user. I suppose we need to merge them? It says that you can’t unmerge so I’m really concerned with getting it right the first time. What should we think of doing to make sure we don’t mess anything up?
Secondly, I tried to update one user profile manually just to see if it would send all the data over automatically. I went to update one user in the Mixpanel dashboard and added the $distinct_id with the corresponding ID number from the Live View in Mixpanel dashboard and the name and email that I had from our database. It did identify that user but now all the client side user properties (browser, device, and all the other Mixpanel properties) was not switched over to the user. They are all showing up when I go the Live View however. What am I doing wrong?
Thanks in advance. This image shows what I mean:
Best answer by Muffaddal Qutbuddin
Live view properties are event properties and not user properties. User profile will start to show user propertiesas soon as that user is identified.