How to post a question
After logging in, you can click on the top right hand corner to create a new post.
Additionally you can click on the I have a question menu card on the homepage to submit a question as well.
When posting a new question, it’s helpful to include the following:
Make sure you set your post under Question.
A title that summarizes your question to other users.
Use the body to provide additional details and background.
Be sure to select the correct sub-category for your question, that way it is most likely to be answered.
Not sure what sub-category it belongs to? Click here to see a breakdown of each subcategory.
Tag relevant topics to the question. This makes your question more visible and easier to search for other users.
- Subscribe to other users' questions to get notified of new replies.
Tips on how to ask a question the right way
Asking questions is not rocket science... you think? If you ask your question the right way, you will get better answers, faster. Here are some tips:
- Before you ask, search first! Make use of our awesome search bar function. Always to be found at the top of the page, to make sure you will not get lost.
Lost anyways? How? No worries, next under the search bar you are always welcome to ask a question or start a discussion.
- Don't hesitate
Feel too shy to ask something because you think it's a stupid question? Don't worry we all have been in that situation once. We love to help around here. As long as you stay friendly, nobody will ever judge you, we promise.
- Keep your data yours
Cannot stress this enough. You don't want to expose your users' email address in a screenshot, sensitive project data, or post your office phone number for further questions. Moderators do not like this trick.
- Provide all information
Too often we assume others know what we're talking about. Don't forget to describe exactly which part of e.g. our Insights report you are asking a question about. What is it that you want to achieve, where are you stuck? What have you tried?
- Make it visible
A screenshot can make a big (!) difference. Don't let people puzzle together which button you are speaking of, show it!