Question

Recurring Retention Report

  • 11 March 2020
  • 1 reply
  • 55 views

Hello all,

I just tried to get Recurring Retention Report for an event in data range,

I got the following in March 8:

  • 16 users
  • <1: 13  ::: 13 returned users and 3 dropped users (It means in same day March 8)
  • 1: 7      ::: 7 returned users and 9 dropped users  ( It means in March 9)

When i create a cohort for dropped users for second day - March 9 - (they are 9 users), i noticed some users already did the event in March 9.

Note: In March 8 ( <1:13 ) the number is right and just 13 users did the event more than 1 in same day.

Any help to understanding this please?

Thanks!


1 reply

Maybe the correct question is: the returned users and dropped counted by days or after 24,48 hours after the user do the first action in this event!

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