Is the retention report working? Some events are not registered

  • 25 June 2021
  • 0 replies

I’m having an issue where whenever I breakdown the retention by names, I can see that some of my users are not listed as having performed a returned event but when I go to the user profile, it clearly shows that they did.

Any ideas what’s going on? If anyone can help, that would be really great! 


Image shows retention with a break-down by users. Red and green boxes show two users that were registered with no events in the retention table but when I go to their user profiles, I can clearly see that they performed events during those days. Events in the report where set to Any event → Any event. I tried different events but same result (e.g. Pageloads)

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