How to track user that are about to become dormant?

  • 25 July 2022
  • 2 replies

Hi guys,

Im trying to track users that are about to become dormant.

I used the cohort feature, however i cant manage to see who are these users at any point of time.

As you can see in the attache image, viewing the user isnt possible.

Is there a way to do it? 


(Becoming a Dormant user is a cohort which gather all the user who didnt signed up in the past 30 days))

Thanks for the helpers!!



Best answer by Jaz-CommunityManager 25 July 2022, 19:18

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Userlevel 5
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@Naveh are you able to access the “users” tab and look at the list there? It will be the realtime list instead of the historical point you have there.

Thanks for your help!
On that note, do you know why I see users that doesnt meet the condition i set in the cohort?

For instance, this user was active yesterday


I guess it because the condition i set was - didnt identify in past 30 days, 

what leading me to the last question - how come a user signed in and didnt invoke the identify function? is that a valid scenario?