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Help! My users aren't getting tracked by Mixpanel

  • 23 October 2019
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Help! My users aren't getting tracked by Mixpanel
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Every week, we will release tips to help you get the most out of Mixpanel. Want to see more? Click here to see other #mpknowledgedrop articles!

Ever wonder why a user may not be showing up in your reports? There are several things that could prevent a user from being tracked with Mixpanel beside ad-blockers, here are a few:

To assist with supporting individuals’ right to object to the collection of one’s personal data, Mixpanel also has built dedicated methods for our client-side SDKs that can be used to opt end users out of tracking. If your team setup these methods in your app, then your end-users could have opted out of tracking. Read about it here:

Mixpanel respects "Do Not Track" settings in web browsers, so this could be a factor too. Read about the most common browsers below:

 


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