I've recently setup a new product and am having issues getting accurate data from the funnel. I might be doing something wrong here but take a look at this.
This is a sign up registration workflow. The first 2 stages are page loads, so page load the sign up form, then the second is an additional information page where we collect things like company name and phone number.
The last 2 stages are
- SMS code requested
- SMS code entered in successfully.
What I'm finding a little odd is that
1. Users are triggering those SMS events 100%. I can see them in insights.
2. Users have to do the previous 2 stages before they do the last 2 stages, so I don't think any weird users are somehow not triggering the events.
Am I doing something wrong here?
Best answer by cherise
If your users are signing up or signing in after getting tracked as an anonymous users, Mixpanel can now track all of the anonymous activity using Identity Merge.
The ID merge system makes it possible to link pre and post authenticated event streams under a single identifier which eliminates “false-uniques.” Previously, Mixpanel could only map pre-sign up activity back to a user who was later identified (say right after sign-up), so any activity a user did anonymously before signing in again could not be attributed to that user.
Our recommendation would be to use the new Identity Merge process!