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Event Comparision Metric Showing Different First Step Count

  • 4 December 2020
  • 1 reply
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I have created an event comparision report where the comparision is being done on the 2nd step (https://take.ms/tcC6N).

 

When I see the report I am seeing a different in Totals for Step 1 although this should be same for both since the event comparision is on 2nd step (https://take.ms/9bMxK).

 

Any idea why it is behaving like this?

 

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Best answer by cherise 17 December 2020, 23:14

@Affan —

I reached out to our Funnels team to get some additional info, and the reason for this is because when looking at totals, we start counting at different moments for each path, depending on if users convert or not.

Here is an example:

Consider if the funnel was A -> (B or C)and the users events were:
A B A C B

This would show up as:
A -> B: 2 -> 2
A -> C: 1 -> 1

It’s the same behavior as if you created two different funnels reports with

  1. A -> B
  2. A -> C
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1 reply

Userlevel 5
Badge +3

@Affan —

I reached out to our Funnels team to get some additional info, and the reason for this is because when looking at totals, we start counting at different moments for each path, depending on if users convert or not.

Here is an example:

Consider if the funnel was A -> (B or C)and the users events were:
A B A C B

This would show up as:
A -> B: 2 -> 2
A -> C: 1 -> 1

It’s the same behavior as if you created two different funnels reports with

  1. A -> B
  2. A -> C

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