calculating NPS with Insights?

  • 15 December 2021
  • 1 reply

I am getting the NPS response directly to mixpanel (from Delighted through Zapier). But I get each response as an event. Example receiving an NPS Event where someone gave us a 10 and someone else a 5 and so on.

Now my question is: how can I calculate and draft a graph for the NPS Score which goes from. -100 to +100.

Any ideas?


Best answer by Jaz-CommunityManager 20 December 2021, 06:00

View original

1 reply

Userlevel 4
Badge +5

Hi @MathiasWeber do you want a moving average of all the scores or the score “journey” for an individual user? If the former this example here might help, instead of $ USD value you can aggregate the average by NPS score as an event property. You achieve this by selecting the data function which defaults to “total” and change it to “average” and it will ask for the property you want to aggregate as shown below: