Tried creating a new user cohort and it shows 841 users (all users.png). However, our actual database shows only ~400 users, some of whom are internal administrative/employee accounts.
1st, why the huge discrepancy between: 1) all users and our database of actual registered users (~400 in db) and 2) all users and user profiles (see user profile.png. Shows a count of 37 users).
2nd, how do we delete these “extra” users that add to the “All Users” count?
3rd, how do we ensure this deletion/scrub doesn’t recur?