Can't login to my account - Server Error 500

  • 21 May 2019
  • 1 reply

Userlevel 2

When I go to log into my account it produces a 500 error as shown in the screenshot. Been like this for the past 20 minutes. Is anyone else experiencing the same?

1 reply

Userlevel 5
Badge +4

Hi @trent_vasco, Stephanie here from the Community team. Thanks for reaching out!

I have gone ahead and taken a look at this. It looks like there was an issue this morning affecting a subset of our customers. Our engineering team has since deployed a fix to resolve this issue. You should be able to login now!

Please let us know if you keep having issues logging in.